Terms and conditions of cooperation with ISCON

  1. The terms and conditions of using the www.iscon.pl website.

    These terms of using the website specify the conditions of users accessing the www.iscon.pl website, hereinafter referred to as the Website. These terms and conditions apply to all users and visitors of the Website.

    1. The user may use the Website only for purposes adhering to effective laws.
    2. The Website must not be used:
      1. In any manner violating any effective local, national or international laws or regulations.
      2. In order to send, receive, download, use or reuse any materials not compliant with our content standards.
      3. In order to transmit any uncomissioned or unauthorised marketing or promotional materials (spam).
      4. In order to deliberately transmit data or materials containing viruses, Trojan horses, worms, time bombs, keyloggers, spyware, adware or other harmful software or similar computer code negatively impacting computer hardware or software performance.
    3. The user consents to:
      1. 1.not reproducing, copying or reselling any of the Website’s content,
      2. 2.not disrupting, damaging or gaining unauthorised access to any of the Website’s content, the hardware and the network used to store the Website or any software used to make the Website available.
  2. The privacy policy and cookie policy of the www.iscon.pl website

    This privacy policy specifies fundamental rules concerning processing of collected or provided personal data.

      1. The Administrator of personal data collected through the www.iscon.pl website is Sebastian Kaliński conducting business activity for the company under the name ISCON, registered address: ul. Rakoszycka 2i, 55-300 Środa Śląska, NIP (Tax Identification Number): 8951080787, REGON (National Business Registry Number): 021170071, registered in Central Registration and Information on Business, e-mail address: iscon@iscon.pl, hereinafter referred to as ‘the Administrator’, being simultaneously the Provider.
      2. The Customer’s personal data is processed in accordance with the personal data protection act of 29 August 1997 (Journal of Laws Dziennik Ustaw No. 133, pos. 883, as amended) as well as the electronic services provision act of 18 July 2002 (Journal of Laws Dziennik Ustaw No. 144, pos. 1204, as amended).
      3. The administrator endeavours to protect the interests of people to whom the data is related, and especially ensures that the collected data is:
        1. processed in accordance with the law,
        2. collected for legitimate purposes and not subjected to further processing not aligned with those purposes,
        3. factually correct and appropriate for the purposes for which it is processed, as well as stored in a form allowing for involved people to be identified for a period of time no longer than necessary to achieve the purpose of the processing.
      1. Customers’ personal data collected by the Administrator is used for the purpose of:
        1. Contacting the Customer,
        2. Sending commercial offer information,
        3. Surveying the Customer’s preferences regarding service demand,
        4. Establishing, investigating or defending from legal claims related to entered agreements.
      2. The Administrator processes the following Customer personal data:
        1. Name and surname,
        2. E-mail address,
        3. Phone number.
      3. Personal data is collected by means of:
        1. Voluntary submissions of data using a contact form,
        2. Saving cookie files by the Customer,
        3. Collecting server logs by the manager of the www.iscon.pl website.
      4. For the Provider’s services to be performed electronically through the website, it is necessary to provide personal data.
      5. When contacting the Provider by means of e-mail or a contact form, the submitted data is recorded, so that the enquiry can be responded to.
      1. Using the website and concluding agreements for service provision electronically through the website requires personal data to be provided, which is entirely voluntary. The person to whom the data relates makes an independent decision whether to commence using services performed electronically by the Provider in accordance with Terms and Conditions.
      2. Pursuant to Article 23 of the personal data protection act of 29 August 1997 (Journal of Laws Dziennik Ustaw No. 133, pos. 883, as amended), data processing is permitted, among others, when:
        1. the person to whom the data relates expresses consent, unless concerning deletion of related data,
        2. it is necessary for the fulfilment of an agreement in which the person to whom the data relates to is a party or when it is necessary in order to take action on the request of the person to whom the data relates to before the agreement is concluded.
      3. Processing of personal data by the Administrator is always handled in accordance with the basis for data processing. Data processing will relate to the fulfilment of the agreement or to the necessity of taking action before the conclusion of an agreement, on the request of the person to whom the data relates.
      1. The Customer has the right of access to their personal data as well as the right to correct it.
      2. Each person has the right to control the processing of personal data which relates to them and is included in the data collected by the Administrator, especially the right to demand amending, updating or correcting personal data, temporary or permanent suspension of its processing or deleting it if it is incomplete, obsolete or untrue, has been collected as a violation of the law or is no longer necessary for the purpose, for which it has been collected.
      3. The rights included in points 1 and 2 can be exercised by sending a relevant e-mail to: iscon@iscon.pl.
      1. Information on some user activities is logged in the server layer. Such data is used exclusively to manage the website and to ensure efficiency in the performance of offered hosting services.
      2. Viewed resources are identified by their URL. The following may be recorded:
        1. time of incoming enquiry,
        2. time of response,
        3. client station name – identified by the HTTP protocol,
        4. information on errors which occurred during the HTTP transaction,
        5. URL of a website previously visited by the user,
        6. user browser information,
        7. IP address information.
      3. The aforementioned data is not associated with specific people browsing the sites.
      1. The Provider’s website uses cookie files. Not changing browser settings on part of the Customer is tantamount to expressing consent to their use.
      2. Installing cookie files is required for the services offered on the website to be performed correctly. Cookie files include information necessary for the correct operation of the website, especially those requiring authorisation.
      3. The website uses the following kinds of cookie files:
        1. Temporary session cookies, which are stored in the end device of the Customer until they log out (leave the website),
        2. Persistent cookies, which are stored in the end device of the Customer for the period of time specified by cookie file settings or until they are removed by the User.
        3. Analytical cookies, which help recognise the way the Customer interacts with website content and organise its arrangement. Analytical cookies gather data on how Customers use the website, the type of website the Customer was redirected from, as well as the number of visits and time spent on the site. This information does not record specific personal data of the Customer, but helps develop usage statistics for the website.
      4. The User can decide the extent of access cookie files have to their computer by selecting it in their browser window. Detailed information on options and the way cookie files are handled is available in software (internet browser) settings.
      5. More information on cookie files is available at http://allaboutcookies.org.
      1. The www.iscon.pl website makes use of Google Analytics, a website analysis service offered by Google Inc. (Google). Google Analytics uses so-called cookies, which are text files saved on the Customer’s computer, to help analyse website activity. Information on the way this website is used is gathered by a cookie file, typically sent to a Google server in the United States and stored there. In case of activating IP anonymisation on this website within the European Union countries or other countries which are a party to the European Economic Area Agreement, the Customer’s IP address will be first shortened by Google. Only in special cases is the full IP address transferred to a Google server in the United States and then shortened. On request of the website owner, Google makes use of this information for analysis of website usage, compiling reports concerning website activity and for providing further services related to website and internet usage for the website owner.
      2. The IP address transferred by the browser within the Google Analytics service is not matched with any other data by Google.
      3. The www.iscon.pl website uses Google Analytics with the ‘anonymizeIp()’ extension. This means IP addresses are further processed after being shortened to exclude the possibility of relating them to specific people. If collected data concerning the Customer can be related to a specific person, such a relation will be immediately excluded and such data will be deleted right away.
      4. More information concerning the use of Google, as well as a statement on Google data protection:
        Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436
        Terms of use of services: www.google.com/analytics/terms/.
        Statement on data protection: www.google.com/policies/privacy.
      1. The Administrator uses technical and organisational means to ensure processed personal data is appropriately protected, taking into consideration possible threats and the category of data under protection, in particular protecting the data from being shared with or captured by unauthorised people, being processed in contravention of effective regulations, being changed, lost, damaged or destroyed.
      2. The Provider applies appropriate technical means preventing digital personal data from being obtained or modified by unauthorised people.
  3. General terms of delivery and warranty conditions
    These general terms of delivery and warranty conditions specify rules regarding all agreements concluded between ISCON and the purchaser of goods or services (hereinafter referred to as the Client) and constitute a part of each concluded sale agreement.

    1. General provisions
      1. All deliveries and services performed by ISCON are subject exclusively to the following General Delivery Conditions. ISCON does not consent to any changes or modifications to transaction terms regarding these General Conditions, unless such a change or modification is agreed on in writing.
      2. These General Conditions apply only to transactions with entrepreneurs within the meaning of Article 43.1 of the Civil Code.
      3. Unless agreed on otherwise, delivery conditions specified by ISCON in a sale offer are not binding. Placed orders are not binding for ISCON until their reception is confirmed by ISCON in writing or until they are received by means of starting their execution or until they are received by means of issuing an invoice.
      4. Logos, offers, drawings, designs and other documents related to ISCON products, services and other commercial activity, the content of which constitutes industrial property, know-how or other significant information, remains exclusive ISCON property and is under protection under industrial property law. The aforementioned material must not be reproduced or shared with third parties without prior written consent.


    2. Conditions of order submission
      1. ISCON accepts orders placed by means of e-mail at iscon@iscon.pl or s.kalinski@iscon.pl or through a submission form at www.iscon.pl.
      2. Orders are completed at prices specified in the price list, the presented offer or other arrangements effective during order placement.
      3. Once the order has been placed, ISCON sends a confirmation of receiving the order to an e-mail address provided by the Client. The confirmation specifies purchased wares, net prices, the delivery method and the order completion time. Accepting the confirmation is tantamount to concluding a civil law agreement between the Client and ISCON.
      4. ISCON is not liable for the consequences of the Client placing an order incorrectly.


    3. Delivery conditions
      1. Unless the agreement explicitly specifies otherwise, the agreed completion times are not final.
      2. The delivery timeframe begins at the moment of agreeing on all transaction conditions.
      3. Unless agreed on otherwise, the delivery deadline is considered met at the moment of shipping the delivery to the Client from ISCON’s registered office at the agreed time.
      4. The risk of accidental loss or damage to the product shall pass to the Client at the moment of handing the product over to the carrier. This also applies to situations in which ISCON is responsible for arranging transport.
      5. If the Client and ISCON have agreed on personal collection, the Client is responsible for collecting the product within 10 days of receiving the confirmation of order completion. Failure to meet this condition authorises ISCON to ship the product at the expense of the Client without their instruction.
      6. The product is normally dispatched via a courier company at the expense of the Client, unless a different delivery method has been agreed on. Shipment costs are added to the product invoice.
      7. ISCON insures shipped products only based on a separate agreement and at the expense of the Client.
      8. Cash on delivery payments are only available within Poland.


    4. Payments and invoicing
      1. The presented prices are net prices without VAT in EUR or PLN. The choice of currency is up to the Client.
      2. A VAT invoice constitutes proof of purchase. The VAT invoice can be issued in EUR or PLN. The settlement currency is selected by the Client.
      3. The invoice constitutes the first request for payment.
      4. The product remains ISCON property until all charges are fully settled.
      5. If the settlement currency differs from the invoicing currency, the prices included in the invoice are converted based on IDEA Bank’s currency sell rates on the day of issuing the invoice.
      6. In case of prepayments, binding prices are specified in a pro-forma invoice. Those prices are valid until the payment date specified in the invoice.
      7. Failure to settle charges within the specified time authorises ISCON to change the method of payment for subsequent deliveries from bank transfers to cash, cash on delivery or prepayment and to charge statutory interest.
      8. Failure to settle charges within the specified time authorises ISCON to dispose of active debts.


    5. Warranty and warranty claims
      1. Performance parameters of products are described in detail in technical documentation regarding a specific product model.
      2. Wares are stored, packed and transported by ISCON in a manner protecting them from damage.
      3. All ISCON devices are covered by a 12-month warranty starting at the day of issuing the sale invoice. If the Client is a Consumer within the meaning of the consumer rights act of 24 June 2014, the warranty covers 12 months starting on the day of handover of the product.
      4. The condition for starting the warranty period is presenting the purchase invoice and the serial number of the device.
      5. The condition for processing the warranty is adherence to the conditions of operation and storage of the device described in the technical documentation.
      6. Warranty claims are rendered invalid in case of damage resulting from wear and tear, incorrect operation or incorrect storage.
      7. Missing items or incorrect deliveries should be reported immediately after being discovered. Otherwise warranty claim procedures are disabled.
      8. Warranty claims will be processed within 21 days. Should it be necessary to perform an expert analysis, the claim will be processed within 60 days of the date of submission. If the analysis reveals that the damage occurred due to incorrect use of the component, ISCON reserves the right to charge the Client with the costs of the procedures and the analysis. In such cases the Client will receive an official report from the damage analysis.
      9. If claims refer to damage in transit, a protocol signed by the courier must always be annexed.
      10. ISCON’s liability is limited to replacing the goods or returning the paid amount.


    6. Export
      1. For shipments from Poland to other European Union countries the applicable VAT rate is 0% under the condition of the Client providing a valid European VAT identification number. If the Client does not provide the number or the number proves invalid, ISCON will charge the Client with Polish VAT.
      2. In case of personal collection, the Client is required to provide ISCON with a confirmation of exporting the goods to another European Union country. Failure to meet this condition authorises ISCON to charge the Client with Polish VAT